WV Bureau of Senior Services

Welcome to WVSeniorServices.gov

2023 National Long-Term Care Residents’ Rights Month  

Governor Justice has proclaimed October as National long-term Care Resident Rights Month in West Virginia.  This is a time to acknowledge the contributions and sacrifices many long-term care (LTC) residents have made to better our community and to call attention to the rights of residents in West Virginia's long-term care facilities.

“As Commissioner Denise Worley stated, “The West Virginia Bureau of Senior Services joins with Governor Justice in this important recognition. The Governor’s proclamation recognizes the significant of honoring the rights of our residents living in long-term care facilities throughout our state. Our long-term care residents deserve to have their voices heard and their rights as individuals honored everyday. The Bureau thanks the State Long-Term Care Ombudsman Suzanne Messenger, Esq., and her staff for their dedication and work on behalf of residents. It is with great respect for her team and admiration for residents that the Bureau acknowledges this month as being dedicated to amplifying the voices of long-term care residents.”

This year’s Residents’ Rights Month theme – Amplify Our Voices – emphasizes the community of long-term care residents coming together to make their voices heard. For residents, amplifying their voice means sharing who they are and their experiences and clearly expressing their preferences and choices. Residents’ voices guide every aspect of long-term care if we will only listen.

Residents’ Rights Month is an opportunity to focus on and celebrate awareness of dignity, respect, and the rights of each resident. Federal and state law guarantees residents’ rights and places a strong emphasis on individual dignity, choice, and self-determination.  The law also requires nursing homes to “promote and protect the rights of each resident”. This Residents’ Rights Month is the ideal time to raise awareness of these rights; celebrate residents --- and really listen to them.

During Residents’ Rights Month, and throughout the year, the Long-Term Care Ombudsman Program staff are a valuable resource.  Long-Term Care Ombudsmen work daily to promote residents’ rights, assist residents with complaints and provide information to those with questions about long-term care.  To contact A Long-Term Care Ombudsman, call 1-800-834-0598 or 304-558-3317.

Welcome to the West Virginia Bureau of Senior Services’ Website

The information we offer is tailored to those who are seeking to locate programs and services for themselves or their loved ones and also for professionals who may be looking for up-to-date information relating to the field of aging.

We hope that you find our website easy to navigate and useful. If you have any trouble locating what you are looking for, please let us know — one of our experienced staff is just a phone call or e-mail away.

We are very proud of the senior programs and services that are offered throughout the state of West Virginia — from transportation to meals to exercise classes to in-home services. Our site areas (Getting Answers, Staying Healthy, Help At Home, Staying Safe, Special Events and Document Center) are designed to help you find these programs and services quickly and easily.

As our nation's aging population grows, about 27,000 West Virginia Baby Boomers will turn 60 every year. The Bureau of Senior Services will continue to focus on the changing needs of older West Virginians and to lead the way with programs that promote health, dignity and independence.  

Mission Statement

To be West Virginia’s premier advocate for the provision of in-home and community-based services for the state’s seniors and others served by our programs. To be a faithful steward of the federal and state monies entrusted to our care for the provision of services throughout West Virginia. 


 "The Road Ahead"    

 "The Road Ahead" is a monthly television series aimed at keeping seniors around the state informed on a variety of topics of interest. From supporting active lifestyles to locating important resources, the program will provide you with the information you need to enjoy the road ahead. "The Road Ahead" is produced by the West Virginia Library Commission.

Medicare Fraud Prevention Week—June 5-11, 2023

Medicare fraud is a significant national issue, costing an estimated $60 billion annually, and placing unwanted stress on beneficiaries and their families. To highlight the statewide efforts to prevent Medicare fraud, Gov. Jim Justice has proclaimed June 5-11, 2023, as Medicare Fraud Prevention Week in West Virginia.

Golden Mountaineer Card

West Virginia citizens who are at least 60 years of age are eligible for the Golden Mountaineer Card at no cost. Please visit the Golden Mountaineer Card website to apply for your card.

Businesses interested in enrolling in the program can sign up through the Golden Mountaineer Card website. There you will find Frequently Asked Questions for Businesses and the Business Enrollment Form that can be completed online. 

Title V Senior Community Employment Service Program

Applications for the program are available to complete and submit online. Click here for the application.

The Senior Community Service Employment Program trains many individuals across the state. Please click here to view the SCSEP Testimonial of an enrollee who is currently enrolled discussing the benefits of the program.

The In-Home Care Worker Registry is provided to assist individuals with locating qualified in-home care workers. The Registry also provides a website for individuals and service provider agencies to list their services, qualifications and availability to provide in-home care. This is part of an ongoing effort to assure that individuals providing in-home care services have been properly trained and are suitable to provide services to West Virginians in their homes. 

West Virginia State Government Employment Opportunities

Visit the WV Division of Personnel website if you are interested in employment opportunities with the State of West Virginia.

 Quick Links

Website Contact

If you have questions or comments regarding the Bureau's website, please contact the site's webmaster.


Updated 9/27/23