About Us – Contact our Staff
Bureau staff is pleased to help with any assistance you may need.
Phone:
General Information: 304-558-3317, or Toll-Free 1-877-987-3646
Medicaid Waiver Hotline Toll-Free: 1-866-767-1575
SHIP Toll-Free: 1-877-987-4463
Mail Address:
West Virginia Bureau of Senior Services
1900 Kanawha Boulevard, East
Charleston, West Virginia 25305
Physical Address:
West Virginia Bureau of Senior Services
3000 Charleston Town Center
Charleston, West Virginia 25389
Email:
Commissioner: Dianna Graves
Executive Secretary to the Commissioner: Lee Knabenshue
Deputy Commisioner: Jacqueline Proctor
Admin Assist to the Deputy Commissioner: Crystal M Thompson
Director of Finance: Terry Hess
Director, Older Americans Act Programs Title III:
Director, Medicaid Programs: Susan Silverman
Director, State Health Insurance Assistance Program (SHIP): Rebecca Gouty
Director, Alzheimer’s Programs (FAIR): Nancy Cipoletti
Director, Lighthouse Program: Patricia Meade
Director, Long-Term Care Ombudsman: Suzanne Messenger
Director, Older Americans Act Programs Title V (Senior Employment): Charla Austin
Fax:
Commissioner, Finance: 304-558-5609
Medicaid Waiver: 304-558-6647
All Other: 304-558-0004
Updated 5/6/2025