About Us – Contact our Staff

Bureau staff is pleased to help with any assistance you may need.

Phone:

• General Information: 304-558-3317, or Toll-Free 1-877-987-3646
• Medicaid Waiver Hotline Toll-Free: 1-866-767-1575
• SHIP Toll-Free: 1-877-987-4463

Mail Address:

Physical Address:

Email:

• Acting Commissioner: Dianna Graves
• Deputy Commissioner: Jacqueline Proctor
• Executive Admin Assist to the Commissioner & Deputy Commissioner: Crystal M Thompson
• Director of Finance: Terry Hess
• Director, Older Americans Act Programs Title III: Katie Hudack
• Director, Medicaid Programs: Susan Silverman
• Director, State Health Insurance Assistance Program (SHIP): Rebecca Gouty
• Director, Alzheimer's Programs (FAIR): Nancy Cipoletti
• Director, Lighthouse Program: Patricia Meade
• Director, Long-Term Care Ombudsman: Suzanne Messenger
• Director, Older Americans Act Programs Title V (Senior Employment): VACANT

Fax:

• Commissioner, Finance: 304-558-5609
• Medicaid Waiver: 304-558-6647
• All Other: 304-558-0004

Updated 2/27/2026