WV Bureau of Senior Services

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About Us – Contact our Staff

Bureau staff is pleased to help with any assistance you may need.


General Information: 304-558-3317, or Toll-Free 1-877-987-3646
Golden Mountaineer Toll-Free: 1-888-968-4462
Medicaid Waiver Hotline Toll-Free: 1-866-767-1575
SHIP Toll-Free: 1-877-987-4463


West Virginia Bureau of Senior Services
1900 Kanawha Boulevard, East
Charleston, West Virginia 25305


      Executive Secretary: Lee Knabenshue
Deputy Commissioner: Jacqueline A. Proctor
Director of Finance: Terry Hess
Director, Older Americans Act Programs Title III: Julie Craigo
Director, Medicaid Programs: Susan Silverman
Director, State Health Insurance Assistance Program (SHIP): Rebecca Gouty
Director, Alzheimer’s Programs (FAIR): Nancy Cipoletti
Director, Lighthouse Program: Kim Thompson
Director, Long-Term Care Ombudsman: Suzanne Messenger
Director, Golden Mountaineer Card Program, Special Projects: Robin Strickland
Director, Older Americans Act Programs Title V (Senior Employment): Charla Austin  


Commissioner, Finance: 304-558-5609
Medicaid Waiver: 304-558-6647
All Other: 304-558-0004

Updated 5/22/2024