About Us – Contact our Staff
Bureau staff is pleased to help with any assistance you may need.
Phone:
- General Information: 304-558-3317, or Toll-Free 1-877-987-3646
- Medicaid Waiver Hotline Toll-Free: 1-866-767-1575
- SHIP Toll-Free: 1-877-987-4463
Mail Address:
West Virginia Bureau of Senior Services
1900 Kanawha Boulevard, East
Charleston, West Virginia 25305
Physical Address:
West Virginia Bureau of Senior Services
One Players Club Drive, Suite 301
Charleston, West Virginia
Email:
- Acting Commissioner: Dianna Graves
- Deputy Commissioner: Jacqueline Proctor
- Director, Bureau Operations & Special Projects: Crystal M Thompson (crystal.m.thompson@wv.gov)
- Director of Finance: Terry Hess (terry.l.hess@wv.gov)
- Director, Older Americans Act Programs Title III: VACANT
- Director, Medicaid Programs: Susan Silverman (susan.r.silverman@wv.gov)
- Director, State Health Insurance Assistance Program (SHIP): Rebecca Gouty (rebecca.a.gouty@wv.gov)
- Director, Alzheimer's Programs (FAIR): Nancy Cipoletti (nancy.j.cipoletti@wv.gov)
- Director, Lighthouse Program: Patricia Meade (patricia.j.meade@wv.gov)
- Director, Long-Term Care Ombudsman: Suzanne Messenger (suzanne.e.messenger@wv.gov)
- Director, Older Americans Act Programs Title V (Senior Employment): VACANT
Fax:
Updated 7/6/2026