West Virginia Bureau of Senior Services

FAIR

• Self-Assessment Tool for Community Agencies – enables providers to improve services to working caregiver
• Policy and Procedures Manual (revised 7/15/10)
• Risk Management – See Medicaid Aged and Disabled Waiver below.

---

Lighthouse

• Policy and Procedures Manual (revised 7/15/10)
• Risk Management – See Medicaid Aged and Disabled Waiver below.

---

Medicaid Aged and Disabled Waiver

• Medical Necessity Evaluation Request
• Case Management Agency Listing
• Homemaker Agency Listing
• Homemaker Selection Forms (by county) – used for a Waiver member to choose a homemaker agency
• Bureau for Medical Services' Aged and Disabled Waiver Manual
• Case Management Monthly Report Instructions & Forms
• Homemaker Management Monthly Report Instructions & Forms
• Managed Enrollment and the Member Enrollment Process – Frequently Asked Questions
   
• Incident Management – managing risk or potential of risk of health and safety of Aged and Disabled Waiver clients
  
  
  • Incident Reporting Directions
  • Incident Management Policy
  • Incident Management System User Manual
  • Incident Management System Request for an Investigative Report
• Monitoring Tools - for use by the Bureau's nurse monitors
  
  
  • Case Management Monitoring Tool
  • Homemaker Monitoring Tool
  • Personnel Files Monitoring Tool
  • Site Monitoring Tool
• Quality Assurance Documents
  
  
  • Aged and Disabled Waiver Quality Assurance and Improvement Advisory Council Vacancy Announcement and Membership Form
  • Aged and Disabled Waiver Stakeholder Suggestion Form – an electronic document to be used for making comments and suggestions regarding the program
  • Aged and Disabled Waiver Member Survey
  • Aged and Disabled Waiver Case Manager Checklist – Is This Case Manager Right for Me?  helpful considerations when choosing a  case manager
  • Aged and Disabled Waiver Homemaker Checklist – Is This Homemaker Right for Me? helpful considerations when choosing a homemaker
• Risk Management
  
  
  • Mentally Healthy Aging: Report on Overcoming Stigma
  • WV Primary Care Centers List
  • Disability Awareness
  •  Mental Health, Mental Illness, Healthy Aging—A Guide for Older Adults and Caregivers
  • Comprehensive Behavioral Health Centers List
  • Substance Abuse and Misuse Among Older Adults
  • Mini Mental Health Curriculum
  • Depression in Older Adults

---

Medicaid Personal Care

• Bureau for Medical Services' Personal Care Manual
• BoSS Medicaid Client Information Form (MCIF) – to be completed for each Personal Care member 
   
• Monitoring Tools - for use by the Bureau's nurse monitors
  
  
  • Personnel Monitoring Tool
  • Member Record Monitoring Tool
  • Site Monitoring Tool  

---

 Older Americans Act 

• Client Tracking Dictionary – information for Older Americans Act providers
• Older Americans Act – most recent (2006) federal legislation

---

SHIP

• Medicare Supplement Insurance Companies – contact names and numbers for insurers authorized to offer Medicare Supplement policies in the state
• Medicare Supplement Plan and Monthly Rate Comparisons – for all plans, A–L

---